Shipping policy
Shipping and Delivery
Shipping and delivery timelines are subject to the store's Shipping Policy.
Any delivery dates displayed are estimates only and may vary due to shipping carriers or circumstances beyond the control of KoKo Kids.
Customers are responsible for providing accurate shipping information. KoKo Kids shall not be liable for any delays or additional costs resulting from incorrect or incomplete shipping details.
If a customer refuses to accept an order without a valid reason, KoKo Kids reserves the right to take appropriate action regarding future orders in accordance with applicable laws and published policies.
Shipping Policy
At *KoKo Kids*, we are committed to delivering your orders as quickly and safely as possible while maintaining the quality of every product.
Order Processing
Orders are processed after successful confirmation.
Orders are prepared during official business days only and exclude weekends and public holidays.
Delivery Time
We strive to deliver your orders as quickly as possible
* *Cairo & Giza:* *3–5 business days*
* *Alexandria:* *3–5 business days*
* *All other governorates in Egypt:* *5–7 business days*
Delivery times may be extended during sales periods, peak seasons, public holidays, or due to circumstances beyond the control of KoKo Kids or the shipping carrier. All delivery times are estimates and are not guaranteed.
Shipping Fees
Shipping fees are calculated at checkout and displayed before the customer confirms the order.
Shipping charges may vary depending on the delivery location or any promotional free shipping offers.
Order Inspection Upon Delivery
Customers are allowed to inspect their order while the shipping representative is present.
If the customer refuses the order during inspection for any reason, the customer is responsible for the applicable shipping fees according to our store policy.
Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Incorrect or incomplete shipping details may result in delays, order cancellation, or additional shipping charges, which may be the customer's responsibility.
Failed Delivery
If delivery cannot be completed because the customer is unavailable, provides an incorrect address, fails to respond to the shipping carrier, or refuses the order for reasons unrelated to a manufacturing defect, the order may be cancelled. *KoKo Kids* reserves the right to charge the applicable shipping fees or require prepaid payment for future orders.
Shipping Delays
Delivery may occasionally be delayed due to weather conditions, public holidays, security restrictions, technical issues, or other circumstances beyond the control of *KoKo Kids* or the shipping carrier. KoKo Kids shall not be held liable for such delays.
Contact Us
If you have any questions regarding your order or shipment, please contact *KoKo Kids Customer Support* through the official contact channels listed on our website.